Configuring Webchat Interactions

This section describes how to view and configure webchat interaction settings and assign it to a website.

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To view interaction settings:

1.

Open the Chat Interaction Settings page (Configuration > Interaction Manager > Chat); the following appears:

The Chat Interaction Settings page is described below:

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'Interaction Name': Defines the interaction name.

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'Interaction Type': Defines the interaction type, either webchat or SMS.

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'Endpoint':  the interaction points of the customer with the system. This is either the webchat domain or the SMS number.

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'Working Hour Set': Defines which working hour set is used to define the working / non-working days / time for the flow.

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'Status': Either 'Enable' or Disable'. An enabled interaction allows the appearance of the chat widget on the website or the SMS.